Episode Category: Education

Part 3: Next steps – Rich demonstrates how to ask for a check-in after the employee has had some time to check out the support resources.

Part 2: Sharing the options – Rich offers resources to Edwin, who was defensive about whether he needed to make a change.

Part 1: Opening the door – Rich leads a role play situation: top-performing sales person who uses socializing and party culture in job. The employee response is more aggressive and defensive.